How do I connect my Vestaboard to Wi-Fi?

If your Vestaboard needs to connect to Wi-Fi, follow these steps to initiate Recovery Mode and re-connect.

Before You Begin:

1. Ensure your preferred Wi-Fi network is active and functioning.
2. Make sure you are within 10 feet of your Vestaboard.
3. Confirm your mobile device is connected to the same Wi-Fi network you want your Vestaboard to connect to.
4. Ensure location services and local network access are enabled on your mobile device.
5. Verify that your Wi-Fi network's password is correct.
6. Note that our mobile app supports standard SSID/password configurations. For Open or Enterprise networks, please contact us for assistance.

Connecting Your Vestaboard to Wi-Fi:

1. Initiate Recovery Mode:

   • Lift the bottom of the Vestaboard frame towards you for 10 seconds, then set it back in place. "Recovery Mode" should appear on the Vestaboard.

2. Use the Mobile App:

   • Open the mobile app and tap the gear icon in the lower right corner to access Settings.
   • Tap "Manage" next to "Paired Network" and follow the prompts to connect your Vestaboard to Wi-Fi.

If You Encounter Issues:

1. Check the Vestaboard Hotspot:

   • Power cycle your Vestaboard and initiate Recovery Mode again. On your mobile device, check for the Vestaboard hotspot (e.g., Vestaboard-XXXXXXXX). If you do not see the hotspot, contact us for further assistance.

2. Connect via Ethernet:

   • If you're unable to connect via Wi-Fi, try using an Ethernet cable to connect your Vestaboard. This can help our onboarding team with additional troubleshooting.

3. Schedule a Troubleshooting Session:

   • If you’re still having trouble, schedule a real-time troubleshooting session with an onboarding specialist.

Common Issues:

• Location Services are not enabled on your mobile phone.
• Local Network Access is not granted on your mobile phone.
• The Wi-Fi password entered is incorrect.